Opens in a new tab
Guarantee

Aluminium & Glass Warranty and Guarantee

At Babar Dawood Aluminium & Glass Cont., we aim to provide dependable aluminium and glass products, professional installation, and after-sales support for residential and commercial properties across the UAE.

Established in 2010, we provide custom fabrication, supply, installation, repair, and maintenance services for aluminium doors, aluminium windows, bifold doors, aluminium pergolas, glass rooms, glass partitions, shower glass, glass railings, glass fencing, and related systems.

This page explains our written warranty coverage, applicable exclusions, and the process for reporting a potential defect. The warranty applicable to an individual project depends on the approved quotation, installed products, relevant manufacturer warranties, and the written warranty documentation provided for that project.

1. Warranty Coverage at a Glance

The following table sets out the proposed coverage periods for the components listed below. These periods must be confirmed against Babar Dawood’s actual warranty commitments before publication.

Component Proposed coverage period Description
Aluminium frames 10 years Qualifying defects affecting the structural integrity of the covered frame
Insulated glass unit seals 5 years Qualifying seal failure causing misting or fogging between panes
Powder coating and finish 10 years Qualifying premature peeling, chipping, or finish failure under the applicable coating warranty
Hardware and moving parts 2 years Qualifying defects in covered hinges, locks, rollers, tracks, or other supplied hardware
Installation and workmanship 10 years Qualifying defects directly attributable to the covered installation work

Important: The applicable coverage period begins on the installation handover date unless the written warranty document specifies otherwise. Coverage may differ by product, component, manufacturer, or project. The relevant warranty documentation should identify the covered items and applicable conditions.

2. Products and Services Covered

Subject to the applicable written warranty, our aluminium and glass installations may include:

  • Aluminium doors: Sliding doors, bifold doors, casement doors, and other agreed door configurations.

  • Aluminium windows: Custom window frames and installed window systems.

  • Aluminium pergolas: Covered aluminium structural components and installation workmanship.

  • Glass rooms: Agreed aluminium framing, glass components, and installation work.

  • Glass partitions: Installed glass panels, framing, and related components included in the approved scope.

  • Shower glass: Installed shower enclosures and their covered fittings.

  • Glass railings and glass fencing: Covered glass, aluminium framing, fittings, and installation work as specified in the project warranty.

Coverage is limited to the products, components, and work identified in the applicable warranty. Not every component necessarily carries the same warranty period.

3. What Does the Warranty Cover?

Depending on the applicable written warranty, covered defects may include:

Aluminium frame defects

Qualifying defects affecting the structural integrity of a covered aluminium frame, where the issue results from a defect in the covered product or materials.

Glass unit seal failure

Qualifying failure of an insulated glass unit seal that results in misting or fogging between the panes, subject to the stated coverage period and conditions.

This does not automatically cover accidental breakage, scratches, or other forms of glass damage.

Powder coating and finish defects

Qualifying premature peeling, chipping, or failure of the applied coating, subject to the coating specification, applicable warranty, and stated exclusions.

Normal ageing, environmental exposure, and damage caused by unsuitable cleaning products may be treated differently from a covered manufacturing or coating defect.

Hardware and moving parts

Qualifying defects affecting covered hardware supplied with the installation, such as hinges, locks, rollers, and tracks, subject to the applicable coverage period and conditions.

Installation and workmanship defects

Qualifying defects directly attributable to the installation work performed by Babar Dawood, assessed against the agreed project specifications and applicable warranty.

4. What Is Not Covered?

Unless expressly covered in writing or required by applicable law, the warranty does not cover damage or deterioration resulting from:

  • Misuse, neglect, accidental impact, or improper operation.

  • Unauthorised modifications, repairs, or alterations by third parties.

  • Failure to follow supplied care and maintenance instructions.

  • Damage caused by unsuitable chemicals, abrasive cleaning products, or improper cleaning methods.

  • Normal wear and tear, including ordinary deterioration from use.

  • Cosmetic marks or changes that do not constitute a covered defect, subject to the applicable product specifications and warranty.

  • Damage caused by exceptional weather events or other external events beyond the covered product’s specified conditions.

  • Damage arising from structural movement, building defects, or site conditions outside the agreed scope of work.

  • Components or work not supplied or installed by Babar Dawood, except where expressly included in the applicable warranty.

These exclusions do not automatically apply where the issue is attributable to a covered defect or where applicable law requires a remedy.

5. Warranty Period and Eligibility

The applicable warranty period and start date will be stated in the relevant warranty documentation or project agreement.

Where specified, coverage applies to the original customer or property owner and the installation address identified in the project records.

Customers should retain their quotation, invoice, handover documentation, and warranty information as evidence of the installation and applicable coverage.

Any restrictions relating to ownership transfers, property changes, or relocation of installed products must be stated in the applicable written warranty and remain subject to applicable law.

6. How to Make a Warranty Claim

If you notice a potential defect in an aluminium or glass installation completed by Babar Dawood, please contact our team.

Step 1: Contact us

Call or WhatsApp +971 52 479 0625 or email info@babaraluminum.com.

Step 2: Provide your project details

Please provide your name, installation address, approximate handover date, invoice or quotation reference, and a description of the issue. Photographs or videos may help us understand the problem.

Step 3: Assessment and inspection

We will review the information and determine whether further inspection is required. A site visit may be necessary to assess the cause of the reported defect and establish whether it falls within the applicable warranty.

Step 4: Resolution

If the issue is confirmed to be covered, we will arrange the applicable remedy under the written warranty and relevant law. Depending on the circumstances and applicable terms, this may involve repair, replacement of an affected component, or another appropriate remedy.

We will communicate with the customer about the assessment and proposed next steps.

7. Care and Maintenance

Appropriate use and maintenance can help preserve the performance of aluminium and glass installations.

We recommend that customers:

  • Clean aluminium frames and glass using suitable, non-abrasive cleaning products.

  • Avoid harsh chemicals that may damage coatings, seals, or hardware.

  • Keep sliding door and window tracks free from accumulated dirt and debris.

  • Operate doors, windows, locks, and moving panels according to the supplied instructions.

  • Arrange appropriate maintenance if hardware becomes difficult to operate or shows signs of damage.

  • Contact a qualified professional if glass becomes damaged, fittings loosen, or another safety concern arises.

Follow any product-specific instructions provided for your installation. Maintenance requirements may vary depending on the system, finish, hardware, and exposure conditions.

8. Warranty and Your Legal Rights

This page describes our written warranty arrangements and is intended to help customers understand the coverage associated with their installation.

The applicable quotation, project agreement, manufacturer documentation, and written warranty should be read together when determining the coverage for a specific product or service.

Nothing in this warranty is intended to exclude or restrict consumer rights, statutory guarantees, or remedies that cannot lawfully be excluded or restricted under applicable UAE law.

If you have a concern about a product defect or installation issue, please contact us so that we can review the matter.

9. Contact Babar Dawood Aluminium & Glass

For warranty enquiries, after-sales support, or assistance with a completed aluminium or glass installation, contact our team.

Babar Dawood Aluminium & Glass Cont.

For further information, please visit our Terms & Conditions and Privacy Policy pages.

We appreciate your trust in Babar Dawood Aluminium & Glass and remain committed to clear communication, professional installation, and responsible after-sales service.