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Policy Statement

Privacy Policy

Privacy Policy

Last Updated: 9 October 2026

Babar Dawood Aluminium & Glass Cont. (“Babar Dawood,” “we,” “our,” or “us”) respects the privacy of our customers, website visitors, and individuals who contact our business.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit https://babaraluminum.com/, request a quotation, contact our team, arrange a site visit, or use our aluminium and glass contracting services.

We aim to handle personal information responsibly and in accordance with applicable data-protection laws in the United Arab Emirates (UAE).

1. About Our Business

Babar Dawood Aluminium & Glass Cont. is an aluminium and glass contracting business established in 2010. We provide custom fabrication, supply, installation, repair, and maintenance services for residential and commercial properties.

Our services include aluminium doors, aluminium windows, bifold doors, aluminium pergolas, glass partitions, shower glass, glass rooms, glass railings, glass fencing, and related aluminium and glass installations.

Business contact information

2. Personal Information We Collect

The information we collect depends on how you interact with our website and business.

2.1 Information You Provide Directly

When you submit an enquiry, request a quotation, contact us, or arrange a project, we may collect:

  • Contact information: name, telephone number, email address, and preferred contact method.

  • Project information: property location, project address, measurements, requested services, design preferences, and installation requirements.

  • Quotation and transaction information: requested specifications, approved quotations, invoices, payment records, and relevant order details.

  • Communication records: messages, emails, telephone enquiry details, and information you voluntarily provide when discussing your project.

  • After-sales information: installation records, warranty documentation, service requests, and details of reported defects or maintenance requirements.

Please avoid providing sensitive personal information unless it is genuinely necessary for your enquiry or project.

2.2 Information Collected Through Website Use

When you visit our website, certain technical information may be collected automatically, depending on the website configuration and tools in use. This may include:

  • IP address and general device or browser information.

  • Pages visited and interactions with website content.

  • Referring website or general traffic-source information.

  • Cookie identifiers and similar technical information where applicable.

  • Basic website performance and diagnostic information.

The information collected depends on the technical services enabled on our website and your browser or cookie preferences.

3. How We Use Your Information

We use personal information for legitimate business and operational purposes, including:

  • Responding to enquiries about aluminium doors, windows, pergolas, glass rooms, partitions, shower glass, railings, fencing, and other services.

  • Preparing quotations and discussing project specifications.

  • Arranging site visits, measurements, fabrication, deliveries, and installation appointments.

  • Communicating about project progress, changes, payments, and completion.

  • Maintaining customer, quotation, invoice, installation, and warranty records.

  • Responding to complaints, repair requests, maintenance enquiries, and guarantee claims.

  • Operating, maintaining, securing, and improving our website.

  • Meeting applicable legal, accounting, regulatory, and contractual obligations.

  • Sending promotional communications where appropriate and permitted by applicable law.

We process personal information for purposes that are relevant to the interaction or service and in accordance with applicable legal requirements.

4. WhatsApp, Telephone and Email Communications

Customers may contact us through telephone calls, WhatsApp, email, or website contact forms.

If you contact us through these channels, we may use the information you provide to respond to your enquiry, prepare a quotation, arrange a site visit, or coordinate your project.

Please be aware that WhatsApp, email, telephone, and other communication services may be operated by independent third-party providers. Their own privacy policies and terms may apply to information processed through their platforms.

We recommend that you review the relevant provider’s privacy information before using its services.

5. Cookies, Analytics and Website Tracking

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic, and measure performance.

Depending on the tools actually installed, these technologies may include:

  • Essential cookies: support functions necessary for the website to operate.

  • Preference cookies: remember certain settings or preferences.

  • Analytics technologies: help us understand how visitors use website pages and how the website performs.

  • Advertising or measurement technologies: where enabled, may measure advertising effectiveness or interactions with marketing campaigns.

The categories of cookies and technologies used will depend on our active website configuration.

Where consent is required, non-essential cookies or tracking technologies should be used in accordance with applicable requirements and the relevant consent settings.

You may be able to manage cookies through your browser settings or any cookie-preference tool provided on our website. Disabling certain cookies may affect some website functions.

6. When We Share Personal Information

We do not sell personal information to third parties.

We may disclose relevant information to third parties when necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.

These parties may include:

  • Service and installation personnel: where project details, contact information, or property access information are needed to complete an agreed service.

  • Website hosting and technical providers: to host, maintain, troubleshoot, and secure our website.

  • Communication and form providers: to receive, process, and respond to customer enquiries.

  • Analytics or advertising providers: where the relevant tools are enabled and used.

  • Professional advisers and service providers: where assistance is required for accounting, legal, administrative, or operational purposes.

  • Public authorities and regulators: where disclosure is required or permitted by applicable law.

We aim to share only the information reasonably necessary for the relevant purpose. The providers and categories listed above should reflect the services we actually use.

7. International Data Transfers

Some third-party service providers may process or store information on servers located outside the UAE.

Where personal information is transferred internationally, we will take the steps required by applicable data-protection law for the relevant transfer and processing arrangement.

The location of processing may depend on the hosting provider, communication platforms, analytics services, and other technical services used by our business.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing quotations, completing projects, handling warranty claims, maintaining business records, and meeting applicable legal obligations.

Retention periods may vary according to the type of information and the circumstances.

For example:

  • Enquiry information may be retained for follow-up and customer-service purposes.

  • Quotations and project records may be retained for business administration and dispute resolution.

  • Invoices and accounting records may be retained for the periods required by applicable law.

  • Installation and warranty records may be retained for the period necessary to administer the relevant coverage and related obligations.

  • Technical logs may be retained according to operational, security, and service-provider requirements.

When personal information is no longer required, we will take appropriate steps to delete it, anonymise it, or otherwise handle it in accordance with applicable legal requirements and legitimate record-retention needs.

9. How We Protect Personal Information

We take reasonable measures intended to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Depending on the systems in use, these measures may include access restrictions, appropriate account permissions, website security controls, secure communication practices, and safeguards provided by our hosting or service providers.

Access to personal information should be limited to individuals who need it for legitimate business purposes.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we aim to handle information responsibly and address security concerns appropriately.

10. Your Privacy Rights

Subject to applicable UAE data-protection law and any relevant exceptions, you may have rights concerning your personal information, including the right to:

  • Request information about the processing of your personal data.

  • Request access to personal information held about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where the law permits.

  • Request restriction of, or object to, certain processing where applicable.

  • Withdraw consent where processing is based on consent.

  • Raise a concern or complaint with the relevant competent authority where applicable.

These rights are subject to the conditions, limitations, and exceptions established by applicable law. For example, we may need to retain certain records to meet legal obligations or establish, exercise, or defend legal claims.

To submit a privacy request, contact us using the details in the Contact Us section below. We may need to verify your identity before responding to a request involving personal information.

11. Marketing Communications

We may communicate with customers about enquiries, quotations, appointments, project updates, after-sales service, and other matters connected with a requested service.

Promotional communications will be handled in accordance with applicable law and any required consent.

Where you receive marketing communications and no longer wish to receive them, you may request to stop such communications by contacting us or using an available unsubscribe option.

Stopping promotional communications does not necessarily prevent us from sending important non-marketing messages concerning an existing enquiry, project, payment, or warranty matter.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, mapping services, or communication tools.

These external services are operated independently and may collect information under their own privacy policies. We do not control the privacy practices of third-party websites.

We encourage visitors to review the applicable privacy information before providing personal information to an external service.

Links to external websites do not necessarily imply endorsement of their privacy practices or services.

13. Children’s Privacy

Our website and contracting services are intended for people seeking information about aluminium and glass products, installation, and related business services.

We do not knowingly seek to collect children’s personal information unnecessarily. If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action in accordance with applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website technologies, service providers, or applicable legal requirements.

When we make changes, we will publish the revised policy on this page and update the “Last Updated” date.

We encourage visitors to review this page periodically to understand how personal information is handled.

15. Contact Us About Privacy

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or want to raise a privacy concern, please contact us.

Babar Dawood Aluminium & Glass Cont.

We will review privacy requests and respond in accordance with applicable legal requirements.

For information about our service terms and warranty coverage, please also see our Terms & Conditions and Guarantee page.

Thank you for visiting Babar Dawood Aluminium & Glass.