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Terms & Conditions

Terms & Conditions

Last Updated: 9 October,2026.

Welcome to Babar Dawood Aluminium & Glass Cont. These Terms & Conditions explain the general terms governing your use of babaraluminum.com and enquiries, quotations, fabrication, supply, installation, repair, and maintenance services provided by our business.

By using this website, contacting our team, requesting a quotation, or proceeding with a project, you acknowledge the terms relevant to your interaction or service. Project-specific obligations are governed by the approved quotation, written agreement, invoice, applicable warranty documentation, and applicable laws of the United Arab Emirates (UAE).

Please read these Terms & Conditions carefully before confirming an order or installation project.

1. About Babar Dawood Aluminium & Glass

Babar Dawood Aluminium & Glass Cont. is an aluminium and glass contracting business established in 2010, providing custom fabrication, supply, installation, repair, and maintenance services for residential and commercial properties.

Our services include:

  • Aluminium doors, sliding doors, bifold doors, casement doors, and other custom door systems.
  • Aluminium windows, including sliding and other project-specific window configurations.
  • Aluminium pergolas, outdoor structures, and related shading solutions.
  • Glass partitions and office partitions.
  • Glass rooms and enclosed outdoor spaces.
  • Shower glass and shower enclosures.
  • Glass railings, balustrades, and glass fencing.
  • Aluminium louvred fences, frames, and related aluminium and glass installations.

We serve customers across Dubai, Sharjah, Abu Dhabi, and other UAE locations, subject to project requirements and service availability.

Business contact details

2. Scope of These Terms

These Terms & Conditions apply to the use of our website and, where relevant, enquiries and services provided by Babar Dawood Aluminium & Glass.

Specific project terms may be stated in a written quotation, approved drawings, invoice, contract, work order, or warranty document. Where project-specific documents contain additional agreed conditions, those conditions should be read together with these Terms & Conditions.

Nothing in these terms is intended to exclude or limit any consumer right, statutory warranty, remedy, or legal obligation that cannot lawfully be excluded or limited under applicable UAE law.

3. Website Information and Service Descriptions

We aim to provide accurate and useful information about our aluminium and glass products, installation services, materials, finishes, and project capabilities.

Website descriptions, photographs, project galleries, illustrations, and examples are provided to help customers understand our work. Actual specifications may vary according to the approved design, dimensions, selected materials, supplier specifications, site conditions, and project requirements.

Where a particular material, colour, glass type, finish, hardware option, or installation method is important to your project, please ensure it is expressly identified in the approved quotation or project documentation.

We reserve the right to correct website errors and update service information when necessary. Such corrections will not remove rights or obligations already established under an accepted agreement or applicable law.

4. Enquiries, Site Visits and Quotations

Customers may contact us by telephone, WhatsApp, email, or through forms available on our website to discuss their aluminium and glass requirements.

An initial enquiry or indicative price does not necessarily constitute a final quotation or binding project agreement.

Our quotation may depend on factors including:

  • Required dimensions and quantities.
  • Aluminium profile type, system design, and structural requirements.
  • Glass type, thickness, treatment, and configuration.
  • Powder coating, colour, finish, and hardware selection.
  • Fabrication complexity and installation requirements.
  • Site accessibility, existing structures, and preparation work.
  • Transportation, equipment, and other project-specific requirements.
  • Applicable permits, approvals, and professional services where required.

A quotation should clearly identify the agreed scope, specifications, price, payment arrangements, and any applicable exclusions.

Unless a different validity period is expressly stated, quotation validity should be confirmed in the quotation itself. Any change to the price or scope should be communicated and agreed upon before the additional work proceeds.

5. Custom Fabrication and Customer Approval

Many aluminium and glass projects are manufactured to suit the dimensions and requirements of a particular property.

Before fabrication begins, customers should review and approve the relevant dimensions, drawings, opening configurations, glass specifications, finishes, colours, hardware, and other important details presented for approval.

Customers are responsible for checking that the approved specifications reflect their requirements and any information they have supplied.

If a customer requests changes after approval or after fabrication has started, the change may affect the project price, material requirements, production schedule, or installation date. Any additional cost or schedule impact should be discussed and agreed upon before the revised work proceeds.

Custom-made products may not be suitable for cancellation or return in the same way as standard, unused goods. However, any cancellation, return, refund, repair, or replacement will be handled according to the agreed contract and applicable UAE law.

6. Pricing, Payments and Invoices

The price for each project will be set out in the relevant quotation or other agreed project documentation.

The final price may depend on the approved scope of work, materials, dimensions, selected finishes, installation conditions, and any subsequently approved variations.

Payment amounts, deposits, progress payments, and final payment dates will be stated in the applicable quotation, invoice, or contract. Customers should follow the payment schedule agreed for their project.

Where additional work, changed specifications, or unforeseen site conditions affect the agreed price, we will communicate the proposed change and seek agreement before proceeding with chargeable additional work, except where applicable law or an agreed emergency arrangement provides otherwise.

Invoices and payment records should be retained by the customer for reference, project verification, and warranty claims where applicable.

All applicable taxes and charges will be treated in accordance with the relevant quotation and applicable UAE tax requirements.

7. Site Access and Customer Responsibilities

Customers must provide accurate project information and reasonable access to the installation location at the agreed time.

Depending on the project, customer responsibilities may include:

  • Providing access to the property, work area, and installation location.
  • Obtaining permissions from the property owner, landlord, building management, developer, or other relevant party where required.
  • Informing us of known site restrictions, concealed services, access limitations, and relevant structural conditions.
  • Arranging any agreed site preparation or removal of existing installations.
  • Ensuring that the work area is reasonably accessible and safe.
  • Reviewing and approving the specifications and drawings supplied for confirmation.

Responsibility for measurements, structural assessments, permits, approvals, and site preparation should be clarified in the quotation or project agreement.

We will communicate material site issues identified during our work and discuss appropriate next steps with the customer.

8. Installation, Scheduling and Project Delays

Installation dates and estimated completion periods will be communicated according to the information available when the project is scheduled.

Project timing may be affected by circumstances such as:

  • Delays in customer approvals or payments.
  • Changes to approved dimensions, designs, or materials.
  • Restricted access to the property or work area.
  • Delays in obtaining necessary permissions or approvals.
  • Material availability and supplier lead times.
  • Unforeseen site or structural conditions.
  • Severe weather or other circumstances outside reasonable control.

If a delay materially affects the agreed project schedule, we will communicate the issue and discuss a revised arrangement where reasonably practicable.

No estimated completion date should be treated as an unconditional guarantee unless expressly agreed in writing. This provision does not remove any legal responsibility arising from an unreasonable delay or failure to perform an agreed service.

9. Building Regulations, Permits and Approvals

Aluminium doors, windows, pergolas, glass rooms, partitions, railings, and other installations may be subject to building requirements, safety standards, community rules, landlord conditions, developer approvals, or municipal permits, depending on the nature and location of the work.

For projects in Dubai, relevant requirements may involve Dubai Municipality, the applicable building authority, the developer, or property management. Projects in Sharjah and Abu Dhabi may be subject to the requirements of their respective competent authorities.

Customers should confirm which permissions are required for their property and project.

Unless specifically included in the approved quotation or contract, our services do not automatically include architectural design, structural engineering, permit applications, consultant fees, developer approvals, or other third-party services.

Any permit-related assistance included in a project should be described in writing. All parties must comply with applicable laws and safety requirements.

10. Materials, Glass and Product Specifications

We select and use materials according to the approved project specifications and the requirements of the agreed installation.

Glass and aluminium systems can differ in their performance, appearance, maintenance needs, and suitability for particular applications. For example, glass thickness, tempering, lamination, framing, hardware, and fixing methods should be selected according to the intended use and applicable technical requirements.

Customers should not assume that all glass products provide the same safety, acoustic, thermal, privacy, or impact performance.

Where a project requires particular performance characteristics, these should be identified in the quotation or approved specifications.

Natural variations in appearance, reflections, surface characteristics, or finish may occur within the normal characteristics and tolerances of the specified materials. Any issue that amounts to a defect or non-conformity will be assessed against the agreed specifications and applicable law.

11. Inspection, Handover and Completion

Upon completion of installation, customers should inspect the work and notify us of any visible concerns or items requiring attention.

Where appropriate, project handover documentation, invoices, care instructions, and applicable warranty information may be provided.

If an issue is identified, please contact our team with the project details and a clear description of the concern. We will assess the matter and determine the appropriate next steps under the project agreement, applicable warranty, and applicable law.

Customer acknowledgement of handover does not automatically waive statutory rights or valid claims concerning defects that could not reasonably have been identified during the initial inspection.

12. Warranty, Guarantee and After-Sales Service

Warranty and guarantee coverage depends on the applicable written warranty documentation and the specifications of the supplied or installed products and services.

Customers should review our separate Guarantee page for information about the stated coverage periods, covered components, exclusions, and claim procedure:

https://babaraluminum.com/guarantee/

Where a warranty applies, the customer may be asked to provide the original invoice, installation details, photographs, or other reasonable information to help identify the project and assess the reported issue.

A site inspection may be required to establish the cause of a reported defect and determine whether it falls within the applicable warranty.

Warranty exclusions, where applicable, should be clearly disclosed and interpreted consistently with the relevant warranty document and applicable law.

Nothing in these Terms & Conditions removes statutory rights relating to defective goods, deficient services, or other remedies available under UAE law.

13. Maintenance and Care

The performance and service life of aluminium and glass installations can depend on appropriate use, cleaning, and maintenance.

Customers should follow any care instructions supplied for the installed system. Depending on the product, routine care may include cleaning suitable surfaces with appropriate products, keeping drainage paths clear, checking moving hardware, and arranging maintenance where necessary.

Abrasive cleaning products, unsuitable chemicals, unapproved modifications, or improper operation may damage certain finishes, seals, hardware, or glass components.

If you notice unusual movement, loose fittings, damaged glass, water leakage, or another potential safety concern, stop using the affected component where it is safe to do so and contact a qualified professional for assessment.

Maintenance guidance does not replace a warranty or statutory remedy where a defect is otherwise covered by the applicable terms or law.

14. Cancellations, Changes and Refunds

Requests to cancel or change an order should be submitted to us in writing as soon as possible.

The effect of a cancellation or change may depend on the stage of the project, including whether materials have been ordered, custom fabrication has started, products have been manufactured, or installation work has been completed.

Any applicable cancellation charges, refunds, deductions, or other financial adjustments must be based on the agreed contract and applicable law. We will communicate the relevant details to the customer.

No provision in this section is intended to remove a customer’s right to a refund, repair, replacement, re-performance of a service, compensation, or another remedy where required by law.

Please contact us directly if you believe a supplied product or completed service does not conform to the agreed specifications.

15. Complaints and Dispute Resolution

We aim to address customer concerns fairly and promptly.

If you have a complaint about a quotation, fabricated product, installation, repair, maintenance service, or warranty claim, please contact us using the details provided below.

To help us investigate, include your name, contact details, project address, invoice or quotation reference if available, and a description of the issue. Photographs or other supporting information may also be helpful.

We will review the available information and communicate with you about the appropriate next steps.

Where a dispute cannot be resolved directly, either party may use the relevant dispute-resolution procedures or competent authorities available under applicable UAE law. Nothing in this section prevents a consumer from exercising a legal right to submit a complaint to a competent authority.

16. Website Content and Intellectual Property

Unless otherwise stated, content published on this website, including text, original photographs, project descriptions, graphics, branding, and design elements, is owned by or used with permission by Babar Dawood Aluminium & Glass or the relevant rights holder.

You may view the website and use its information for personal, non-commercial purposes.

You must not reproduce, republish, distribute, commercially exploit, or modify protected website content without the appropriate permission, except where permitted by applicable law.

The appearance of a product, material, project, or brand on this website does not imply an endorsement, partnership, or affiliation unless that relationship is expressly stated.

17. Website Use and External Links

Visitors must use this website lawfully and must not attempt to interfere with its security, functionality, availability, or other users’ access.

Our website may contain links to external websites, mapping services, communication platforms, or other third-party resources. These services are operated by their respective providers and may be subject to separate terms and privacy policies.

We do not control the content or privacy practices of independent external websites. Visitors should review the applicable terms before using those services.

For information about personal data collected through our website and related enquiries, please read our Privacy Policy:

https://babaraluminum.com/privacy-policy/

18. Privacy and Personal Information

When you contact us, request a quotation, arrange a site visit, or purchase a service, we may process personal information needed to respond to your enquiry, prepare quotations, coordinate projects, provide customer support, and maintain appropriate business records.

Personal information will be handled in accordance with our Privacy Policy and applicable data-protection requirements.

Please avoid sending sensitive personal information unless it is necessary for your enquiry or project.

19. Events Beyond Reasonable Control

Circumstances outside a party’s reasonable control may affect the performance or timing of a project. Examples may include natural disasters, exceptional weather, government restrictions, major supply disruptions, or other unforeseen events.

Where such circumstances arise, the affected party should communicate the issue as soon as reasonably practicable. The parties should discuss reasonable steps to reduce the impact and agree on any necessary changes to the project schedule or arrangements.

This section does not excuse obligations that remain enforceable under applicable law or override any mandatory consumer protections.

20. Changes to These Terms & Conditions

We may update these Terms & Conditions when our services, website practices, or legal requirements change.

The latest version will be published on this page with an updated revision date. Changes to website terms will not automatically amend an existing project agreement or remove rights already established under an applicable contract or law.

Customers should review the relevant quotation, contract, and warranty documentation for the terms governing their individual project.

21. Applicable Law

These Terms & Conditions are intended to be interpreted in accordance with the applicable laws of the United Arab Emirates.

Any dispute will be handled by the competent authorities or courts in accordance with applicable law and any valid jurisdictional requirements.

Nothing in these terms is intended to exclude mandatory legal protections or consumer rights.

22. Contact Babar Dawood Aluminium & Glass

If you have questions about these Terms & Conditions, our aluminium and glass contracting services, a quotation, an installation project, or an after-sales matter, please contact our team.

Babar Dawood Aluminium & Glass Cont.

For additional information, please visit our Guarantee page and Privacy Policy.

We appreciate your interest in Babar Dawood Aluminium & Glass and aim to provide clear project information, quality workmanship, and professional customer service.